We Love Our Customers

This is a fun quote and an important concept from Sam Walton, founder of Wal-Mart. “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Reminds me of my college economics classes, where the general rule was that a happy customer tells only a couple people how happy they are conducting business with a particular company but an unhappy customer tells everyone. We would like to encourage all our customers to please tell us if they are unhappy and why, and please tell everyone else if you are happy with us!

Published in: on May 19, 2007 at 6:13 pm  Leave a Comment